CellC C-Fibre no unacceptable customer service for resolving no fibre connectivity

I've been a Cellc Fibre client for the past 2.5yrs. My fibre line has no connectivity since 3pm today. I emailed the support centre, but received no response. I subsequently tried via Facebook, wherein I am asked for info (which is not used), then I wait 20mins...where the agent provides either a standard response or requests further info...I provide the info, but then I wait another 20mins for another response. The agent pushes the conversation and 2hrs later a service-call has not been lodged, nor has cell-c provided any tangible assistance