CellC bunch of *******

<p>It comes with regret that I need to resort to Social Media to express what ******* & a **** network CellC is.</p> <p>I've made numerous complaints to CellC regarding my "dissappearing airtime". On every occasion it's the same thing "Uhm mem, your phone Internet is using your data/airtime. We need to lodge a data dispute yo our data validation team and within 24 to 48 hours, you'll receive feedback". I receive the same feedback. "The IP address is coming from your phone, so unfortunately we are not the ones using your airtime. You'll need to restrict your applications" blah blah blah bleh bleh bleh.... </p> <p>So before calling CellC again today to get the same sheeeet. I went into the Samsung store and they confirmed that I have NO applications on my phone that should be using my data/airtime. They were even amazed by the minimal data usage on a females phone for Facebook. They confirmed that WhatsApp has the most usage on my phone which I rep**** "that's the only good thing that CellC is for "WhatsApp bundle"</p> <p><br />I failed to load any airtime this past week but took a chance last night to load R10, which in turn I receive bonus airtime, so in total I had R20 airtime on my phone. I turned my data on, checked my airtime and still had airtime. I checked my WhatsApp messages etc and guess what... no more airtime. I immediately checked my bundles to confirm if my WhatsApp bundle is still phone and yes its to expire next month only as it's a monthly bundle. </p> <p><br />I call CellC, demand to speak to the manager, explain the above and to my amazement the "ACTING TEAM LEADER SIPHAMANDLA" confirms that there is an issue with the WhatsApp bundles and I need "advance settings" to be added to my phone in order for me to use the WhatsApp bundle so that WhatsApp does not use my airtime. I tell the ATL that it's ********* for CellC to offer a product on a monthly basis at a cost of R12.50 but fails to advise that they need "advance settings" for the bundle to actually work. Bearing in mind if I did not tell them that I went to the Samsung store they would have given me the BS as they did before. I then asked SIPHAMANDLA to check how much airtime I bought over the past 2 weeks and he confirmed I purchased R135 airtime which he confirmed was used all for "Internet usage". He then said that he would need to pass me to the technical dept. who will give me settings for my phone. No compensation or apology or anything was offered and the main thing tgat i was looking forward to NO CUSTOMER SURVEY wa's given, just a cold xfer to tech support.</p> <p><br />The technician gave me manual "advance settings" which was basically the normal settings. I requested to be put through again to customer sheeeet service and again requested to speak to the manager but this time the CSR was RUDE & insisted that I speak to her and only if she couldn't resolve my issue then maybe she would xfer to a manager. I had to resort to screaming at the CSR before she understood just how ****ed off I was before getting her manager Nompulolela. This "manager" who was just like the CSR was too rude, arrogant and failed to use the most basic s**** that people fail to use these days LISTENING S****S!!! </p> <p><br />I had a screaming competition with her until she ended with telling me that she lodged the dispute to our data validation team and will receive feedback within 24 to 48 hours. I knew that I was not going to get results that I needed and ended the call. I received an sms with reference details: "We have received your query and will attend to it shortly. Your reference no is: ********** 590. An SMS will be sent to you when your query has been resolved. Cell C"</p> <p><br />Now to end off... I am not looking for freebies as I work for what I want but I do not feel that I should be ********** on a daily basis by a network who does not give a flying sheeeet about their customers. If customers complain about the same thing month in and month out, surely you can see the records of the past calls. Surely the "manager" should be more empathetic & considerate and take ownership of that escalation before it reaches the Ombudsman. </p> <p><br />I would appreciate if someone higher than an "Acting team leader" can actually take ownership of my issue and call me back regarding my complaint. My reference number is above, you should be able to retrieve my contact information.</p> <p><br />From an extremely disappointed ****ed off customer!!!!!</p>