CellC bul**** me out of airtime and data

So CellC just *****ed me out of R15. Small amount yes. But a theft is a theft. I had a WhatsApp bundle loaded on Monday (2 April 2018), and my WhatsApp messages were not coming through, so I loaded a WhatsApp bundle today (4 April 2018) under the impression that it has not loaded previously, when I check, 2 sms confirm my bundles, one on Monday, one today. So I call 140, get through to Noma, lovely agent, explains everything, gets confirmation from supervisor. So the results are: 1. You cannot load a WhatsApp bundle, on top of another WhatsApp bundle because they block each other. 2. You need to cancel one (unused) but you don’t get a refund of your airtime even though you have not used it.

My gripe with this situation: 1. Knowing that two bundles conflict, why does their system allow a bundle on a bundle, shouldn’t it reject it? 2. When you cancel it, no refund is accrued to you even though you have not used it. 3. Effectively, one bundle is 600MB, the second bundle is 600MB, so in total I should have 1.2GB of WhatsApp data, but by forfeiting one bundle, because of their systems allowing 2 bundles but not being able to handle both concurrently. They effectively have to cancel one and bully/***** 600MB with no recourse or refunds. Isn’t CellC governed by ICASA laws and consumer protection laws, airtime is also a product, if I buy two loaves and seek to return one within reasonable circumstances, should I not be entitled to my money? Some may say it’s petty, some may say it’s principle, I say it’s borderline ********, I’m sure I am not the first to encounter such instances of data expropriation. And a little makes a lot, if 1m subscribers get hit by the same thing, it’s effectively R1,5m, and it’s money still. Sies CellC, after so many wonderful years. Sies yaz