Cellc broke the consumer protection act

To whom it may concern.

I have called cell c on the 20 July 2019 around 8pm. I have 2 numbers registered with cell c one is a prepaid and one is a contact. I called in regarding my *** prepaid number to find out if there was any activities done on that number. I spoke to Gloria khumalo from the Durban branch. She didn't do any security check regarding my number. She mislead me telling me that my number was suspended on the 27 June 2019 and on the 11 of July it was reactivated in the store. I was shocked as I didn't go to cell c store at all the last few months. I then spoke to a manager name nkosikhona bsomi who then gave mixed information regarding my original query. He kept on keeping me on mute and always want to find excuses to place me on hold. And the manager himself didn't solve my query.the manager himself confirm that Gloria gave me false information.

Please bare in mind currently some one is hacking my phone and phone number and I have a case with the saps. So it shows cellc has broke the consumer protection act and gave personal information about my number. So it can be possible that the person who is hacking my phone can easily get access to my account and personal information.

I am really not happy with this at all as I can see I can no trust cellc with my information.

Please help as I have been with cell c for 10 years now

CELL C BROKE THE CONSUMER PROTECTION ACT AND DID NOT TREAT ME FAIRLY.