CG
Ceenet G
1 reviews | Active since Nov 2023
07 Oct 2021, 12:32
CELLC BLOCKED MY PREPAID SIMCARD WITHOUT ANY REASON AND THEY DON'T WANT TO ASSIST ON REACTIVATING IT
VERY BAD SERVICE!!! MY SIMCARD WAS HOTLINED LAST WEEK!! SINCE TODAY NO ONE FROM CELLC WHO IS WILLING TO ASSIST ME, MY WHOLE BUSINESS HAS STOPPED NOW, I CANT RECEIVE ORDERS OR MAKE ANY TRANSACTIONS. TRIED SO MANY COMPLAINTS BUT IM NOT GETTING ANY HELP THIS IS SO UNFAIR It's now going to be a second week with no response from your support team 😡😡😡😡😡😡😡😡😡 not even an sms dd i receive from you guys Cellc is always replying privately telling me that they will reply the next day. But they never did 😡😡😡😡😡
Helpful (0)
Replies (24)0
Replies (24)
Cell C's replyOfficial
07 Oct 2021, 13:38Hi Humbulani Tshamano
Thank you for contacting Cell C.
Please provide us with the number that was suspended so that we can check and assist.
Regards
^MP
Cell C's reply07 Oct 2021, 13:38
Official
Hi Humbulani Tshamano
Thank you for contacting Cell C.
Please provide us with the number that was suspended so that we can check and assist.
Regards
^MP
CG
Ceenet G's updateReviewer Update
07 Oct 2021, 14:13This is my third review regarding this same matter! For over two weeks now 😡😡😡😡
I even sent every supporting documentation but you people seems like you don't care about us your customers
I even sent every supporting documentation but you people seems like you don't care about us your customers
CG
Ceenet G's update07 Oct 2021, 14:13
Reviewer Update
This is my third review regarding this same matter! For over two weeks now 😡😡😡😡
I even sent every supporting documentation but you people seems like you don't care about us your customers
I even sent every supporting documentation but you people seems like you don't care about us your customers
CG
Ceenet G's updateReviewer Update
07 Oct 2021, 14:35THANK YOU CELLC FOR THE EFFORT 😀😀
NOW MY SIM IT'S BACK ONLINE
NOW MY SIM IT'S BACK ONLINE
CG
Ceenet G's update07 Oct 2021, 14:35
Reviewer Update
THANK YOU CELLC FOR THE EFFORT 😀😀
NOW MY SIM IT'S BACK ONLINE
NOW MY SIM IT'S BACK ONLINE
CG
Ceenet G's updateReviewer Update
07 Oct 2021, 14:53How long will it take to be fully functional?
CG
Ceenet G's update07 Oct 2021, 14:53
Reviewer Update
How long will it take to be fully functional?
Cell C's replyOfficial
07 Oct 2021, 16:06Once it has been reopened, it is immediate. If the sim card is in a phone, then reboot your device.
^MP
^MP
Cell C's reply07 Oct 2021, 16:06
Official
Once it has been reopened, it is immediate. If the sim card is in a phone, then reboot your device.
^MP
^MP
CG
Ceenet G's updateReviewer Update
07 Oct 2021, 16:13I have been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
CG
Ceenet G's update07 Oct 2021, 16:13
Reviewer Update
I have been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
CG
Ceenet G's updateReviewer Update
07 Oct 2021, 18:36Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's update07 Oct 2021, 18:36
Reviewer Update
Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's updateReviewer Update
07 Oct 2021, 18:37Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's update07 Oct 2021, 18:37
Reviewer Update
Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 09:00Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's update08 Oct 2021, 09:00
Reviewer Update
Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
Cell C's replyOfficial
08 Oct 2021, 10:27Hi Humbulani
The number is active on our end, meaning that the sim card is no longer functional.
You can purchase a new sim card that is not registered, then contact us here so that we can have our support department assist.
^MP
The number is active on our end, meaning that the sim card is no longer functional.
You can purchase a new sim card that is not registered, then contact us here so that we can have our support department assist.
^MP
Cell C's reply08 Oct 2021, 10:27
Official
Hi Humbulani
The number is active on our end, meaning that the sim card is no longer functional.
You can purchase a new sim card that is not registered, then contact us here so that we can have our support department assist.
^MP
The number is active on our end, meaning that the sim card is no longer functional.
You can purchase a new sim card that is not registered, then contact us here so that we can have our support department assist.
^MP
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 10:52Okay. I have sent through my rica serial number
CG
Ceenet G's update08 Oct 2021, 10:52
Reviewer Update
Okay. I have sent through my rica serial number
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 11:10I have bought the sim. Can the support department contact me now
CG
Ceenet G's update08 Oct 2021, 11:10
Reviewer Update
I have bought the sim. Can the support department contact me now
Cell C's replyOfficial
08 Oct 2021, 11:41Where did you send it?
^MP
^MP
Cell C's reply08 Oct 2021, 11:41
Official
Where did you send it?
^MP
^MP
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 12:02To the cellc email.
Where else can i send them? Because you never provided me with any
Where else can i send them? Because you never provided me with any
CG
Ceenet G's update08 Oct 2021, 12:02
Reviewer Update
To the cellc email.
Where else can i send them? Because you never provided me with any
Where else can i send them? Because you never provided me with any
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 12:04I see that you are not willing to resolve this issue for me. It's always story after one another from you
CG
Ceenet G's update08 Oct 2021, 12:04
Reviewer Update
I see that you are not willing to resolve this issue for me. It's always story after one another from you
Cell C's replyOfficial
08 Oct 2021, 14:08Please provide us with the details of the new sim card here.
^MP
^MP
Cell C's reply08 Oct 2021, 14:08
Official
Please provide us with the details of the new sim card here.
^MP
^MP
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 14:29Rica serial number: ***
CG
Ceenet G's update08 Oct 2021, 14:29
Reviewer Update
Rica serial number: ***
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 14:30I just did
So how long is this gonna take? And please contact me or comment here when the process is complete
So how long is this gonna take? And please contact me or comment here when the process is complete
CG
Ceenet G's update08 Oct 2021, 14:30
Reviewer Update
I just did
So how long is this gonna take? And please contact me or comment here when the process is complete
So how long is this gonna take? And please contact me or comment here when the process is complete
Cell C's replyOfficial
08 Oct 2021, 15:00Unfortunately, this sim card is already registered. You would have to purchase another sim card that is not registered, as we wouldn't be able to use this one.
^MP
^MP
Cell C's reply08 Oct 2021, 15:00
Official
Unfortunately, this sim card is already registered. You would have to purchase another sim card that is not registered, as we wouldn't be able to use this one.
^MP
^MP
CG
Ceenet G's updateReviewer Update
08 Oct 2021, 18:58I bought another unregistered sim, here is the rica serial number: ***
CG
Ceenet G's update08 Oct 2021, 18:58
Reviewer Update
I bought another unregistered sim, here is the rica serial number: ***
CG
Ceenet G's updateReviewer Update
09 Oct 2021, 09:17I bought another unregistered sim, here is the rica serial number: ***
CG
Ceenet G's update09 Oct 2021, 09:17
Reviewer Update
I bought another unregistered sim, here is the rica serial number: ***
CG
Ceenet G's updateReviewer Update
11 Oct 2021, 08:31So now it's gonna be week 3 without my number???????
CG
Ceenet G's update11 Oct 2021, 08:31
Reviewer Update
So now it's gonna be week 3 without my number???????
CG
Ceenet G's updateReviewer Update
11 Oct 2021, 13:57I hope everyone here can see how ******** cellc it is towards its customers.
Even on their customers support email its the same, they don't care to reply 😡😡😡😡😡😡😡😡😡😡😡
Even on their customers support email its the same, they don't care to reply 😡😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's update11 Oct 2021, 13:57
Reviewer Update
I hope everyone here can see how ******** cellc it is towards its customers.
Even on their customers support email its the same, they don't care to reply 😡😡😡😡😡😡😡😡😡😡😡
Even on their customers support email its the same, they don't care to reply 😡😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's updateReviewer Update
12 Oct 2021, 08:57But when?
When exactly will that happen?
When exactly will that happen?
CG
Ceenet G's update12 Oct 2021, 08:57
Reviewer Update
But when?
When exactly will that happen?
When exactly will that happen?