CELLC BEING *******

I am a very disappointed and upset customer right now.

I have been a contract customer with cellc for several years now and have taken multiple contracts with them over the years. I have never once been late on payment or not paid, even for an entire year I was unemployed but I made sure that my cellc account was paid first.

So I did a 6 months early upgrade at cellc Musgrave this past Saturday the 2nd of November. Unfortunately I'd been busy over the weekend and only had time on Monday to actually setup the phone, when I learnt that the lower volume button kept getting stuck and when pressing once it was getting stuck dropping the volume all the way down, I've had and played with many devices and I am 110% sure that the button was definitely not supposed to be that way because the higher volume button didn't do that.

I took the phone in the box and all documents right back to the store in Musgrave on Monday the 4th, only 2 days later of having the device.

The store manager explained the term OBF to me and said it's still within the 7 days and will go for assessment and I will be replaced with a new device. She as well tested the button and saw that it was getting stuck when pressing it, and agreed that it was faulty.

It is now Thursday the 7th, I never received not one sms or any correspondence from cellc to tell me where the phone was during this whole week, if it was received, when it was going to be worked on, absolutely nothing.

Around 3pm today I received like 5 smss from cellc all at once saying the phone was received, straight after that the phone was worked on, straight after the OBF is declined, straight after that the phone is dispatched. What a load of bull, you cannot tell me that within 10 seconds all of that was done.

Secondly I felt the button getting stuck, and saw it dropping the volume right down, so did 2 other colleagues of mine and even the store manager at Musgrave herself played with the button and agreed that it was defective.

I am not delusional neither am I crazy, and I highly doubt the Musgrave store manager is crazy to see what the phone was doing and felt with her own hands.

I did not do anything wrong as a customer, I am paying for a new device, and that is what I should be getting. As far as I'm concerned I AM GETTING ****** BEING SOLD A DEFECTIVE "BRAND NEW" DEVICE AND CELLC REFUSING TO REPLACE IT AFTER SENDING IT TO THEIR REPAIR DEPARTMENT IN JHB WHERE I DON'T KNOW WHAT WAS DONE TO THIS "BRAND NEW PHONE"

I call cellc today and they say I must take the phone back there is nothing wrong. I WILL NOT take back that defective device

I don't know what had happened at the repair centre, I don't know if the phone was tampered with, opened up and repaired or what and now they expect me 2 days later to take back a repaired phone? Totally unfair CellC I am paying for a BRAND NEW phone, I expect a BRAND NEW functional phone. If CellC cannot replace my device after 2 days out of box failure, then I am canceling my contract after all these years! I don't see why as a loyal customer for many years I need to suffer for something that is not my fault and out of my hands. Will you be happy going to the supermarket and buying rotten veg? Or buying a new flat screen that buttons don't work? How is this the customers fault?

Very very disappointed CellC customer