CELLC

I purchased airtime on the Cell C website, 3 transactions of R15 each, yesterday, 17.05.2024. I received the messages from FNB incontact, however I never received the airtime from Cell C. Today I phoned CellC and was told by them that since it is more than 24 hours later - they cannot do anything and that I must speak to FNB - I spoke to Corben at FNB who transferred me to the authorization department, who gave me cancellation codes(***)that I needed to provide to Cell C - I phoned Cell C again and spoke to Thobekile and she said they cannot do a cancellation as they never received the funds and that it is FNB that needs to resolve it.I phoned FNB again and spoke to Nonkula and she advised that I must fill the attached and return to FNB!