DB
Donovan B
1 reviews | Active since Sept 2019
20 Aug 2020, 11:01
CellC bad service provider
CELLC just informed me that they had COVID19 relief for people not working during the lockdown, but did not convey the msg to their customers .The customer had to some how figure this out by themselves,now my contract is in arrears and will only be re-activated oncce money owed is paid ...Why didnt they just call as per ussual the start of the lockdown and inform clients who they see did not hold up their part of the agreement about this.They were probably given the money to do just that and decided to use it themselves . I am so sick of you CELLC.
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Replies (2)DB
Donovan B's updateReviewer Update
20 Aug 2020, 11:59Yip as I said, Cell C can call and sms you w.r.t promotions , emoji's but they probably did not see fit to enquire as to why the customer did not pay on time knowing that there is a deadly pandemic in the country and all is locked down they probably thought that if they do this then they would need to fork out more instead of gaining more. I will at the end of my contract cut ties with Cell C as they remind me of the current political status of the country ...you only see or hear from them when they need your vote ...you only hear from Cell C when it is for their benefit not because you are a loyal customer ...Typpical
DB
Donovan B's update20 Aug 2020, 11:59
Reviewer Update
Yip as I said, Cell C can call and sms you w.r.t promotions , emoji's but they probably did not see fit to enquire as to why the customer did not pay on time knowing that there is a deadly pandemic in the country and all is locked down they probably thought that if they do this then they would need to fork out more instead of gaining more. I will at the end of my contract cut ties with Cell C as they remind me of the current political status of the country ...you only see or hear from them when they need your vote ...you only hear from Cell C when it is for their benefit not because you are a loyal customer ...Typpical
DB
Donovan B's updateReviewer Update
20 Aug 2020, 12:54That is an obvious response , I dont even know why you are still replying given the situation the country was in and the fact that myself had to deal with a positive covid case , I could not think straight but as I said it is typical of you to pass the buck to the client where you could have just as you usually do with your emoji promotions drop an e-mail and inform your clients about your ability to assist if the client has difficulty paying due to the pandemic but you opted not to , why ? you did this I can only imagine or maybe we were just not important enough for you to inform us that you are able to assist but as I said ..its all about the money why inform someone you are willing to assist when you can just be silent pocket whatever there is .YOU JUST CARE ABOUT THE MONEY AND NOT ABOUT YOUR CLIENTS ....PERIOD
DB
Donovan B's update20 Aug 2020, 12:54
Reviewer Update
That is an obvious response , I dont even know why you are still replying given the situation the country was in and the fact that myself had to deal with a positive covid case , I could not think straight but as I said it is typical of you to pass the buck to the client where you could have just as you usually do with your emoji promotions drop an e-mail and inform your clients about your ability to assist if the client has difficulty paying due to the pandemic but you opted not to , why ? you did this I can only imagine or maybe we were just not important enough for you to inform us that you are able to assist but as I said ..its all about the money why inform someone you are willing to assist when you can just be silent pocket whatever there is .YOU JUST CARE ABOUT THE MONEY AND NOT ABOUT YOUR CLIENTS ....PERIOD