1 reviews | Active since Mar 2009
CellC Bad service ~ Especially the Call centre
I have a problem ~ Certain numbers cannot make a call to my CellC number.<br> I call the call centre and then they ask me all the security questions. <br> Finally they can listen to what my problem is....<br> They give me a call unbarring code: ##02# to use once the call is complete. <br> Tried that but is does not work. Same numbers are having the same problem.<br> I call again, same old security questions and finally they are ready to hear what I want to say.. and I provide a CellC number and an MTN number that is experiencing the problem connecting to my number..<br> New question..... did you reboot your phone after entering ##002#.... Hello if that is a requirement why did the first operator not tell me to do this in the first place..<br> <br> Now the line drops.... They don't call you back... no, that will be customer service and so they expect you to call them back.<br> <br> Again, I call and they ask me the same stupid questions.. can't they see that I have just called twice with the same problem in a matter of minutes..<br> <br> Finally they can't help and will report it and I can wait up to 48 hours before they can respond.<br> <br> CellC please note I can be with another \working"network in 48 Hours."""
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
