AM
Anth M
1 reviews | Active since Feb 2014
24 Feb 2026, 08:16
Cellc - BAD Service
I have been a client for years, but when I write an email about renewing my contract on the 6 January 2026 already and not get any response, I think I might just go to the competition. Highly unhappy as I have sent more emails on 14 January and on 2 Feb - NO response!!! Bad service.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
24 Feb 2026, 08:21Dear Anth M,
Thank you for reaching out to us and sharing your experience.
We sincerely apologise for the delay in responding to your emails. This is certainly not the level of service we aim to provide, and we understand your frustration.
Please be assured that we will escalate your matter to our Upgrades Team so they can assist you directly with your contract renewal. It’s possible that your previous emails were missed, and we want to ensure you receive the attention and support you deserve.
We appreciate your patience and the opportunity to make this right. Thank you for choosing Cell C.
Regards,
Cell C | MMa
Thank you for reaching out to us and sharing your experience.
We sincerely apologise for the delay in responding to your emails. This is certainly not the level of service we aim to provide, and we understand your frustration.
Please be assured that we will escalate your matter to our Upgrades Team so they can assist you directly with your contract renewal. It’s possible that your previous emails were missed, and we want to ensure you receive the attention and support you deserve.
We appreciate your patience and the opportunity to make this right. Thank you for choosing Cell C.
Regards,
Cell C | MMa
Cell C's reply24 Feb 2026, 08:21
Official
Dear Anth M,
Thank you for reaching out to us and sharing your experience.
We sincerely apologise for the delay in responding to your emails. This is certainly not the level of service we aim to provide, and we understand your frustration.
Please be assured that we will escalate your matter to our Upgrades Team so they can assist you directly with your contract renewal. It’s possible that your previous emails were missed, and we want to ensure you receive the attention and support you deserve.
We appreciate your patience and the opportunity to make this right. Thank you for choosing Cell C.
Regards,
Cell C | MMa
Thank you for reaching out to us and sharing your experience.
We sincerely apologise for the delay in responding to your emails. This is certainly not the level of service we aim to provide, and we understand your frustration.
Please be assured that we will escalate your matter to our Upgrades Team so they can assist you directly with your contract renewal. It’s possible that your previous emails were missed, and we want to ensure you receive the attention and support you deserve.
We appreciate your patience and the opportunity to make this right. Thank you for choosing Cell C.
Regards,
Cell C | MMa
Cell C's replyOfficial
25 Feb 2026, 14:51Dear Anth M,
Thank you for taking the time to speak with our Support Team.
As per your telephonic conversation with our team, we advised that the best time to upgrade is four months before the expiry date, which falls on 04/04/2026. Regarding cancellation, we recommended providing a one-month cancellation notice to ensure a smooth process.
We are pleased to note that you are happy with the feedback provided. If you are satisfied with the assistance and information received, we kindly request that you consider updating your rating to reflect your experience.
As all matters have been addressed, we consider this case closed. Thank you once again for your time and for choosing Cell C.
Regards,
Cell C | MMa
Thank you for taking the time to speak with our Support Team.
As per your telephonic conversation with our team, we advised that the best time to upgrade is four months before the expiry date, which falls on 04/04/2026. Regarding cancellation, we recommended providing a one-month cancellation notice to ensure a smooth process.
We are pleased to note that you are happy with the feedback provided. If you are satisfied with the assistance and information received, we kindly request that you consider updating your rating to reflect your experience.
As all matters have been addressed, we consider this case closed. Thank you once again for your time and for choosing Cell C.
Regards,
Cell C | MMa
Cell C's reply25 Feb 2026, 14:51
Official
Dear Anth M,
Thank you for taking the time to speak with our Support Team.
As per your telephonic conversation with our team, we advised that the best time to upgrade is four months before the expiry date, which falls on 04/04/2026. Regarding cancellation, we recommended providing a one-month cancellation notice to ensure a smooth process.
We are pleased to note that you are happy with the feedback provided. If you are satisfied with the assistance and information received, we kindly request that you consider updating your rating to reflect your experience.
As all matters have been addressed, we consider this case closed. Thank you once again for your time and for choosing Cell C.
Regards,
Cell C | MMa
Thank you for taking the time to speak with our Support Team.
As per your telephonic conversation with our team, we advised that the best time to upgrade is four months before the expiry date, which falls on 04/04/2026. Regarding cancellation, we recommended providing a one-month cancellation notice to ensure a smooth process.
We are pleased to note that you are happy with the feedback provided. If you are satisfied with the assistance and information received, we kindly request that you consider updating your rating to reflect your experience.
As all matters have been addressed, we consider this case closed. Thank you once again for your time and for choosing Cell C.
Regards,
Cell C | MMa