IM
Ivan M
1 reviews | Active since Oct 2018
14 Jan 2019, 20:13
Cellc bad service
I telephonically upgraded my contract to a pinnacle 600 plan. I was told by the agent that I will get 600 minutes, 600 sms and 3gigs of data on this plan. On 1 January 2019 when the contract started I received 600 minutes, 600 sms but just 1 gig of data. I contacted cellc many times to find out why I do not get the 3 gigs, but always get the same answer “we are still investigating”. I cannot understand why they are taking so long to investigate this.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
15 Jan 2019, 08:01Good morning Ivan
Do not despair, we will get one of our team members to listen to the call recording and assist accordingly.
You will be contacted during the course of the day.
Regards
Cell C | PN
Do not despair, we will get one of our team members to listen to the call recording and assist accordingly.
You will be contacted during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Jan 2019, 08:01
Official
Good morning Ivan
Do not despair, we will get one of our team members to listen to the call recording and assist accordingly.
You will be contacted during the course of the day.
Regards
Cell C | PN
Do not despair, we will get one of our team members to listen to the call recording and assist accordingly.
You will be contacted during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
15 Jan 2019, 09:56Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply15 Jan 2019, 09:56
Official
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
15 Jan 2019, 14:08Kindly reply to Lungile's email as she could not reach you on your contact number on her second attempt.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply15 Jan 2019, 14:08
Official
Kindly reply to Lungile's email as she could not reach you on your contact number on her second attempt.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
IM
Ivan M's updateReviewer Update
16 Jan 2019, 08:27Good day.
My issue with cellc has been resolved, thanks to helpful and professional service from Lungile Ntuli.
Regards
IM
Ivan M's update16 Jan 2019, 08:27
Reviewer Update
Good day.
My issue with cellc has been resolved, thanks to helpful and professional service from Lungile Ntuli.
Regards
Cell C's replyOfficial
22 Jan 2019, 07:55Good morning Ivan
Thank you for providing us with feedback.
We are happy to hear that Lungile was able to assist in a commendable manner. We'll forward your compliment to Lungile and her superior.
Have a great day.
Regards
Cell C | PN
Thank you for providing us with feedback.
We are happy to hear that Lungile was able to assist in a commendable manner. We'll forward your compliment to Lungile and her superior.
Have a great day.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Jan 2019, 07:55
Official
Good morning Ivan
Thank you for providing us with feedback.
We are happy to hear that Lungile was able to assist in a commendable manner. We'll forward your compliment to Lungile and her superior.
Have a great day.
Regards
Cell C | PN
Thank you for providing us with feedback.
We are happy to hear that Lungile was able to assist in a commendable manner. We'll forward your compliment to Lungile and her superior.
Have a great day.
Regards
Cell C | PN
Best regards,