CellC bad service

Took data contract with Cell C and my pocket router was delivered on the 10th October 2018, but to date I can not ****ect and I am being send to pillar to post. I called all the customer service number 084140, 084145, ********** 555 none of the agents and technicians can resolve my query. I was directed to the store in Menlyn and I was told that they cannot see any of my details on the system. At the store I was even advised to get a prepaid sim and use the router on my personal capacity as if is not detected on their syatem. I am high disappointed on the experience and the aervice