Hellopeter
Share Your Experience
NM
Nomonde M

1 reviews | Active since Sept 2014

10 Jul 2017, 14:12

CEllc Bad Service

<p>I'm beginning to think I've paid my money to **** account the way Cellc and their agent Palesa is behaving, she promised to send me a paid up letter at 12:00 PM today, I’m not astonished considering the way she spoke to us on Friday still accusing us for using incorrect ref number which was provided to us by her organisation even indicated on the settlement letter, the worse part proof of payment was sent to them, she confirmed that she can see the payment,I really don’t understand what's the holdup with the paid letter.</p> <p> </p>

0
Replies (4)
Cell C
Cell C's reply10 Jul 2017, 14:48
Official

Hi Nomonde

Palesa is not at work today, we'll get someone to assist in her absence. Do expect a call.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply12 Jul 2017, 09:51
Official

As per feedback, paid up letter sent to the customer and ITC profile has been updated.

Regards

Cell C | PN

Best regards,

NM
Nomonde M's update12 Jul 2017, 10:27
Reviewer Update

Thank God Palesa is not at work, I finally received the paid up letter from Mpho off which I doubt same would have happen had she be at work.

Thanks Mpho,

I will be potting my cellc numbers to other service providers though and for my entire family.

Cell C
Cell C's reply12 Jul 2017, 10:50
Official

Thank you for providing us with feedback.

Have a lovely day further.

Regards

Cell C | PN

Best regards,