1 reviews | Active since Sept 2014
Cellc Bad Service
<p>I have been trying to get hold of Cellc Legal department for for the past 3 days with no luck,what frustrates me the most is the fact that you got to be sent from Pillar to Post and still you get no assistance.</p> <p> </p> <p>I have been made aware that I'm blacklisted due to a cell phone contract which was on my husband's name was ****** late last year,same was reported to cellc and I have personally made a full payent of R4752.54,only to be told by an agent by the name of Sthembiso that he cannot help me because I'm not an account holder hence on the other hand this case has a bad reflection on my name.</p> <p>Eventually after holding for for more than 45 minutes I'm again told by the agent unswered his name Pitsi Ramabu that he cannot help he has to transfer me to legal the same same legal I've been trying to get hold for the past 2 days.My question was cant he atleast take a massage and convey to the relevent department since I suspected that there was something wrong with their lines,but no he could'nt do that and would even allow to speak to he manager.</p> <p> </p> <p>What kind of an organisation that would'nt take accountability when one hand fails the customers,all I wanted was a paid up letter to be mailed to me.</p>
Thank you for bringing this matter to our attention.
This is not the level of service we aim to provide. One of our consultants will be in contact with you to assist.
We apologize for the poor service.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
This is not the level of service we aim to provide. One of our consultants will be in contact with you to assist.
We apologize for the poor service.
Regards
Cell C | PN
Palesa confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Palesa confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Your Palesa provided no feedback instead she promised to provide what we requested for,to this end still nothing had fourthcome,I'm disgusted with you people you even lie in public and still publish your incompetency.
Your Palesa provided no feedback instead she promised to provide what we requested for,to this end still nothing had fourthcome,I'm disgusted with you people you even lie in public and still publish your incompetency.
Hi Nomonde
When we received your review on this platform, we acknowledged it with the aim of rectifying and resolving the matter amicably as we do for all our customers.
You logged your complaint on Wednesday and Palesa was requested to attend to your complaint. She called on that day to acknowledge the complaint and provided interim feedback the next day to the account holder where she advised that she was going to send a request to our finance department for a payment allocation. The payment has been allocated and today Palesa called and advised on a way forward.
Regards
Cell C | PN
Hi Nomonde
When we received your review on this platform, we acknowledged it with the aim of rectifying and resolving the matter amicably as we do for all our customers.
You logged your complaint on Wednesday and Palesa was requested to attend to your complaint. She called on that day to acknowledge the complaint and provided interim feedback the next day to the account holder where she advised that she was going to send a request to our finance department for a payment allocation. The payment has been allocated and today Palesa called and advised on a way forward.
Regards
Cell C | PN
