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Sinah S

1 reviews | Active since Dec 2019

28 Jun 2022, 19:36

Cellc Bad Customer service

Cellc company is the bad and very bad Company to do business with. I took contracts in 2021 last year with cellc after l got home one of the simcard wasn't working and after a week another simcards stopped working I called them but I was told to come to the store. Remember am staying 200 km away from Cellc.After some days I went to Polokwane Cellc store and the consultant told me I have to pop out R115. 00 each to make a simswap or call customer care I will be charged R59. 00 each imagine for the service ive already payed from the first time I took out the contract. Because i popped out R199. 00 for sim connection fee. I refused remeber money doesn't grow on trees that cellc will just find it lying down there and take it,I work hard for it. Then early this month my phones where ****** at home during a funeral. I made a claim on the 31st of May 2022 and every after 3 days i will follow up and am told everyday that the claims are on review untill today and I dnt have a phone my daughter as well dnt have it either. But Cellc is very much happy to deduct every month without rendering services to their customers as promised.Actually think again if u want to take a contract with cellc because you will cry every day with this service provider, promise breaker this one,but money is their happiness not service to its customers. email:***

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Replies (1)
Cell C
Cell C's reply28 Jun 2022, 20:04
Official
Dear Sinah,

Thank you for getting in touch with us.

Please accept our apologies for the service you have experienced thus far.
We have received your review regarding your claim with Device Insurance.

We will follow-up on your claim and contact you for further assistance.

^NZ