CellC bad customer service

<p>on the 30th August I called CellC to find out how much still outsanding on my two contract so that i can make a payment. The agent told me that I owe R2114 on both and when I make the payment I can use my ID no or my cell no as a reference. Then I made a payment the same day and I use my ID no as my reference as I was told. Then on the 13th September I called them to find out whether my payment was allocated and I was told to send the proof of payment to Proof of payment @cellc .co.za and on that email I put the cell numbers for allocation. I called again on the 23rd September still the payment was not allocated and they debited my account I called them and i was told again to send the proof. 30th September I called them again no allocation and i was told to go Cell C shop, Iwent to Eastrand mall Cell C shop and I was told that Everything was fine on my side I was suppose to send the proof again. On the 23rd of October they debited again and when I called them I was told it was the last deduction, 23rd November they debited R953 and I asked the bank to reverse and I called them to find out what is goin on and i was told that my account is sitting on R1200 then my question was why they are deducting from me if I have the credit and why the allocations was not done on both contract as I specifically wrote the number on the proof of payment and on my email that I send. 15 th of December they deducted again R953. I spoke to the guy called Thyrenzo Degama since on the 15 December as he said he was a team leader as i wanted to speak to a Manager up untill today no answer I received for my refund.</p> <p> </p> <p>please help</p> <p> </p> <p>My contract cell number ********** and ********** </p> <p> </p> <p> </p>