1 reviews | Active since Mar 2017

08 May 2024, 22:26

Cellc are *******

Cell c are ******* I purchased a device from cellc last year April I lost my simcard they charged me for thr device for all these months and my data and the minutes which was stipulated in the contract when I did the sin swap they only gave me 3 gigs instead of giving me the minutes and data which I was liable for an what they charged me for all this months so they have been *****ing from me having me pay for something I was not nor using how is this right I want to be reimbursed for my data or giving my data and minutes back which is stipulated in my contract or my money back or else I will take this to the ombudsman this is *****ing after all this month you see I haven't used my simcard for more than 60days why are you still charging me for the data and the minutes yet this what you did when I wanted my data that I have been paying for all these months you are not willing to give it to me but I payed for it

0
Replies (3)
Cell C
Cell C's reply09 May 2024, 07:59
Official
Dear Keshia B, 

Thank you for contacting Cell C.

We apologize for the unpleasant experience you have had. Please be advised that you were still liable to pay for your monthly subscriptions as per the Teams of conditions on your contract. We have checked, you did receive your monthly allocation on the number *** on which the SIM swap was done. 

Kindly expect a call from our Team within 24 working hours. They will be in touch to provide clarity.

Regards
Cell C | TG

Best regards,

Cell C
Cell C's reply10 May 2024, 10:01
Official
Dear Keshia B,

Our Team was unable to reach you on ***. Please provide an alternative contact number or a suitable time for them to call.

Regards
Cell  C|TG

Best regards,

Cell C
Cell C's reply14 May 2024, 14:26
Official
Dear Keshia B

Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you. 
Cell C | MP 

Best regards,