Cellc and Upgrading

Upgrading through Cell C has been effortless. We upgraded through calling the 084 145 number and the upgrade was finalised.

The operator said the S20 Plus will be delivered within 5 to 10 days. A few days later I contacted customer care for an update and to my surprise the order was processed but not shipped as they were waiting for Smart Watch stock.

I am rather disappointed as the operator said there is no ETA for the Smart Watch stock so I could be waiting months for my phone to actually arrived. The only complaint I have is, why do you allow upgrades to take place knowing the phone won't be shipped until stock has arrived? There is also no effort put into informing the client of the delay? not one email or sms was sent to me regarding the delay in shipping due to no stock being available, surely the operator should have this information on-hand.

Any idea when Cell C might receive stock?