VB
Vino B

1 reviews | Active since Dec 2023

28 Jan 2025, 20:57

CellC and NuDebt are *******

Cell C handed me over to Nudebt . I have been sending them responses to their emails of handing me over and final demands for almost a year now but they refuse to look at my emails. Cell C sent me 2 statements for the same account. It took a few months and I thought it was resolved but then suddenly Nudebt contacted me. I have sent both the statements showing them the problem but neither does CellC or Nudebt want to help resolve this. How can I blindly pay ? They have been harassing me with calls for over a year now and in all this time only 2 or 3 times did they respond but as soon as I send my proof they don't respond and promptly send me another demand. They keep adding interest. I emailed CellC themselves directly in the hope they will understand but they also are not interested. From around R700 the bill is now around R1500. Today Nudebt sent me a mail saying that Cell C said they must go ahead with the demand and that I have 3 days and that interest charges have not been added so u can't understand how it went to that amount. I have all our correspondence but aside from their demands , very little actual correspondence from both them and Cell C. To me it seems like this is pure ******ion. How can a large company like Cell C be so incapable of wanting to resolve a problem. I read some reviews about NuDebt and it seems this is how they operate. They never resolve any disputes. They just want the money.

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Replies (5)
Cell C
Cell C's reply28 Jan 2025, 21:02
Official
Dear Vino Balakistan,

We sincerely apologize for the frustration and confusion you’ve experienced regarding the handling of your account and the involvement of Nudebt. We understand how distressing this situation has been for you, and we regret that it has not been resolved in a timely and satisfactory manner. 

We would appreciate the opportunity to work with you directly to resolve this issue. Kindly send us a private message with your ID/Cell C Account number, and we will ensure that the matter is escalated to the appropriate team. We want to make sure that you are not unfairly charged and that your concerns are addressed properly. 

Regards
Cell C | DA

Best regards,

VB
Vino B's update28 Jan 2025, 21:22
Reviewer Update
Sorry I seem to have lost the person I was chatting to
VB
Vino B's update28 Jan 2025, 21:23
Reviewer Update
Hi
VB
Vino B's update28 Jan 2025, 21:25
Reviewer Update
Which email address do I use because I have tried all CellCs
Cell C
Cell C's reply29 Jan 2025, 07:21
Official
Dear Vino Balakistan 

You can email the details of the query, your ID number, and contact information to the address ***.

Regards
Cell C | MP 

Best regards,