CellC and finrite poor service (Where did these 2 meet?)

<p>I submitted my claim at Canal Walk CellC shop, who advised me that they have forwarded my claim to CSurance. I received an sms advising me that my quotation had been completed and i must call the CellC repair centre. I called the repair centre and enquired if my quote would be approved as the claim was already sent to CSurance(finrite). that was the beginning of the NIGHTMARE!!</p> <p> </p> <p>Firstly the Finrite number is ever busy, and you hold for at least 15 minutes on a good day (I have evidence - please check my recorded calls)</p> <p>Secondly because of this poor service, finrite making the customer call to check that my documents have been received and processed is nothing short of asking me to jump over the moon.</p> <p>I have already resolved to cancel my insurance with CSurance as soon as my phone is fixed, and as for CellC, if you want your customers to '"Believe" then you better put your business in order (Yes CSurance is associated with CellC if you did not know!). I challenge CellC to look at the Finrite account and tell me that that is a company worthy of their business! Oh and by the way 4 weeks on, my phone has not yet been repaired, and I am still am paying you my subs. :-). Thanks</p>