CellC and Csurance bad service

I have received below satisfactory service from CellC and their Csurance. I initially submitted a repairs claim on the 3rd of December 2019, but there were already system issues according to them. Just befor the 16th Of December my phone was eventually booked in. Till today I do not have my device back and from time to time I keep getting told my phone is lost... I will never recommend Csurance to anyone. Responses I also get from the complaints department *** is also from people who do not value their customers at all