1 reviews | Active since Sept 2023
CellC and CFibre get 0/5 for customer service…
This is the third follow up on my response initial review of CellC and their CFibre devision.
If I could give them a Zero rating, I would, but HelloPeter doesn’t afford me that luxury.
I was contacted three times on Friday the 7th October, the last time at 15:55 by the same operator I repeatedly told that someone much higher up in the CellC food chain Must call Me back with an offer. I also reiterated that a higher-up manager (who has the Power to negotiate a proper settlement) Must call me back.
She however, called me with the offer that CFIBRE offers me a 30% discount for 6 months on my fibre service and 50Gb data for a month. I had told her before that I am selling my house, and will be out by the end of October, but yet they offer me a ridiculous offer that is absolutely NOT aligned with my Loss.
I told her that management obviously have No regard for their customer, and that they refuse to take any kind of responsibility for their service to their clients.
I refused their offer, and told her to play the recordings of my previous 6 or 7 conversations to the Higher-ups. I also said that I’m finished with CellC, that I’m deeply disappointed, and that they can stick their offer very very deep into their Place where the Sun don’t shine.
Too harsh a response from me?? I think NOT.
I will give them (CellC and CFibre) yet one more chance to respond to my grievance regarding my no service issue.
Does any CEO or CFO or COO of any big service based company, or anybody else have any advice for me as to how to proceed with this. Open Legal action, Small-claims court, nationwide publicity about my complaints to them, or anything else?
I am really dissatisfied with CellC and CFibre for their treatment.
Unlike my previous follow up, I have no hope this time around.
Disappointingly
Ben Law-Viljoen
Thank you for contacting Cell C regarding your customer service experience.
The matter has been escalated to management from the Fibre support team for further assistance.
Please do expect a call to discuss your request.
Regards
^DA
Thank you for contacting Cell C regarding your customer service experience.
The matter has been escalated to management from the Fibre support team for further assistance.
Please do expect a call to discuss your request.
Regards
^DA
My complaint eventually ended up on the desk of CellC CEO.
They offered me 3 months free on my fibre service, but I declined the “free” fibre.
After some Back and Forth, they agreed to pay the equivalent into my bank account..
However the amount of R3114.00 doesn’t cover the financial cost, and my tens of hours I was busy trying to get the ears of the “Highter-Ups”.
They were absolutely unwilling to compensate me for loss of time and loss of income as a freelance photographer and consultant I suffered as a result of my followings ups..
I find it a double slap on both Cheeks.
I have of course not been paid as yet, and I fear that they (CellC) might Not pay me as a result of this review.
Anyway, here goes…
I still give CellC and CFibre a Zero rating in terms of my experience regarding this issue.
My complaint eventually ended up on the desk of CellC CEO.
They offered me 3 months free on my fibre service, but I declined the “free” fibre.
After some Back and Forth, they agreed to pay the equivalent into my bank account..
However the amount of R3114.00 doesn’t cover the financial cost, and my tens of hours I was busy trying to get the ears of the “Highter-Ups”.
They were absolutely unwilling to compensate me for loss of time and loss of income as a freelance photographer and consultant I suffered as a result of my followings ups..
I find it a double slap on both Cheeks.
I have of course not been paid as yet, and I fear that they (CellC) might Not pay me as a result of this review.
Anyway, here goes…
I still give CellC and CFibre a Zero rating in terms of my experience regarding this issue.