RR
Ranthurwane R

1 reviews | Active since Aug 2011

26 Apr 2017, 10:48

CellC and C Surance Overcharging my account

<p>I hate Cell C and C Surance, the most reduculars and discarsting insuarnce and Service provider you can ever think off, Since Novemeber 2016 They started debiting my account for the Insuarance that i cancelled May 2016 and I did not ask them to re-activate my account, I spoke with thier TL and Agents but none can resolve this issue. How do you have employees who fails to resolve customers issues... I called C-Suracne and they confirm my insurance has been cancelled since may but the debit order still exist... CellC all they always say is call C Suarance, C Surance says call Cell C. You have agents and Team Leaders but all fails to fix 1 client issue. I had to bounce the debit orders to get more attension but gues what? Katlego Pule from cell c says she will not activate my servces because my account is not yet active, I just paid you almost R4000 and my account was behind by R2250... You have the most worst services than MTN i would tell you.. We think you good until there is an issue... Agents who wouldn't even try to assist in resolving.. Your TL Thyrenzo De Gama said he will esclate and help fixing this, Never folowed up or received any update on my case. Did he resign?</p>

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Replies (2)
Cell C
Cell C's reply26 Apr 2017, 11:30
Official

We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.

One of our team members will contact you shortly.

Regards

Cell C | PN

RR
Ranthurwane R's update26 Apr 2017, 13:03
Reviewer Update

Thanks to TL Thyrenzo De Gama, He do help when mostly needed, Educate others.... Hope to chat to him again next week...