Cellc aftercare is terrible!!

CellC aftercare service is truly dissapointing to say the least! I have never felt so "not worthy" as a client. I have been with CellC since their launch around 2002/2003. When my husband lost his income a few months ago we started having money problems and some debit orders could not be honored on time. This results in a blocked contract phone. However we always made rectifying eft payments and immediately sent proof to CellC!

Here is where the absurdly bad customer service/support comes in!! CellC states that account will be reinstated within 4 hours. (Uhm.. NOT even close!!) Repeatedly, I send Proof of Payment to ********** AND several follow up requests, yet it takes 5 to 6 days AND a desperate and awkward phone call EVERY TIME before the account is reinstated. (Whereas Vodacom reinstates within a few hours, even without receiving a proof of payment!) Therefor CellC (1) misrepresents, (2) do not keep promises (3) give shockingly bad aftercare service. Clearly my business is NOT important to CellC as I'm treated like a bad odour, rather than a valued customer. This saddens and frustrates me, but worst of all, it disrupts my small business. We are all trying to survive in trying economic times. I will end my longstanding relationship with Cellc as soon as my contract allows. Cellc, don't call me, I'll call you. Regards. Lulu R