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Zandile Z

1 reviews | Active since Feb 2012

02 Nov 2022, 12:09

CELLC ACCOUNT

I still get sms's from CellC reminding me to pay my account whereas I have paid the account in full. They put my name in credit bureau but when I call them they say account is paid in full. When I ask for the paid up letter they say they wills end to me after 5 days, When I call after 5 day I get the same response....Really do not know what to do now....

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Replies (5)
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Zandile Z's update02 Nov 2022, 13:19
Reviewer Update
Hi there,

The sms has the following telephone number: *** and I am also using that number to call them.

Thanks,
ZZ
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Zandile Z's update02 Nov 2022, 15:37
Reviewer Update
I have been trying to get the paid up letter with no success. Every time I call they say I must wait for 5/7 days. After the days I still have no paid up letter
I called again today and I was told the same thing....I am very tired now, I really do not know what to do to get the paid up letter
ZZ
Zandile Z's update02 Nov 2022, 16:03
Reviewer Update
I am the one who is calling them....
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Zandile Z's update02 Nov 2022, 16:22
Reviewer Update
The text below is from my previous description:
" When I ask for the paid up letter they say they wills end to me after 5 days, When I call after 5 day I get the same response....Really do not know what to do now.... "
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Zandile Z's update04 Nov 2022, 16:10
Reviewer Update
An update: I got the paid up letter and an update has been sent to the credit bureau to update my profileThank you to everyone who has assisted me.