MD
Makume D
1 reviews | Active since Apr 2022
02 May 2024, 08:43
Cellc a nightmare in my life
CellC is a night mare in my life , they put me on a contract without my knowledge, they kept billing me now they handed me over to attorneys I have been trying to calm and email for 6 months now to get this resolved but they always tell me my case is escalated but nothing comes from it. I hate CellC with a passion
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Replies (3)
Cell C's replyOfficial
02 May 2024, 09:04Dear Makume Daisy,
Thank you for contacting Cell C.
We deeply apologize for the frustration and inconvenience you've experienced. It's certainly not the level of service we aim to provide, and we're truly sorry for any distress this situation has caused you.
First and foremost, we want to address your concerns regarding being placed on a contract without your knowledge and the subsequent billing issues. We understand how distressing this can be, and we want to assure you that we take these matters seriously. Please note that we have escalated the matter to our Team who will make contact with you within 24-48 working hours.
Regards,
Cell C |GN
Thank you for contacting Cell C.
We deeply apologize for the frustration and inconvenience you've experienced. It's certainly not the level of service we aim to provide, and we're truly sorry for any distress this situation has caused you.
First and foremost, we want to address your concerns regarding being placed on a contract without your knowledge and the subsequent billing issues. We understand how distressing this can be, and we want to assure you that we take these matters seriously. Please note that we have escalated the matter to our Team who will make contact with you within 24-48 working hours.
Regards,
Cell C |GN
Cell C's reply02 May 2024, 09:04
Official
Dear Makume Daisy,
Thank you for contacting Cell C.
We deeply apologize for the frustration and inconvenience you've experienced. It's certainly not the level of service we aim to provide, and we're truly sorry for any distress this situation has caused you.
First and foremost, we want to address your concerns regarding being placed on a contract without your knowledge and the subsequent billing issues. We understand how distressing this can be, and we want to assure you that we take these matters seriously. Please note that we have escalated the matter to our Team who will make contact with you within 24-48 working hours.
Regards,
Cell C |GN
Thank you for contacting Cell C.
We deeply apologize for the frustration and inconvenience you've experienced. It's certainly not the level of service we aim to provide, and we're truly sorry for any distress this situation has caused you.
First and foremost, we want to address your concerns regarding being placed on a contract without your knowledge and the subsequent billing issues. We understand how distressing this can be, and we want to assure you that we take these matters seriously. Please note that we have escalated the matter to our Team who will make contact with you within 24-48 working hours.
Regards,
Cell C |GN
MD
Makume D's updateReviewer Update
02 May 2024, 10:52On Tuesday (30th April 2024) I phoned customer care line and they said the floor manager will call me, till today I am still waiting for that call
MD
Makume D's update02 May 2024, 10:52
Reviewer Update
On Tuesday (30th April 2024) I phoned customer care line and they said the floor manager will call me, till today I am still waiting for that call
MD
Makume D's updateReviewer Update
02 May 2024, 12:21Your team can call me on *** or *** between 8am and 4pm
MD
Makume D's update02 May 2024, 12:21
Reviewer Update
Your team can call me on *** or *** between 8am and 4pm