Cellc

My debit order didn't go off on the 25 September and called in on the 27 of September to ask that they re- debit my account. Was told it will be done on the 28 September. 28 debit order didn't go off called in again was told on the 29. On the 29 nothing went off in my account called on the 30 was advised to make an EFT payment did that send proof of payment to cellc customer care. Called Momaday the 4th to check if payment does reflect. Was told I need to call in on Wednesday the 6th payment will be allocated. Called in to my surprise i was told I'm in arrears no payment reflect. The consultant advise i send proof of payment to *** and to ***. Called in the next day was told nothing has reflected. called in again on the 8 October spoke to a consultant by Mr Zwane who assured me that payment does reflect and to will be allocated to my profile and ignore the sms stating im in arrears. I call in today the 12 of October and im told im in arrears with 398. i ask why and im told its for penalty of which i have been calling and sending proof of payment to cellc. Today spend an hour on the phone with no help. One consultant tell this and the other tells me another thing. spoke to consultant from Account and Collections with no help the last consultant I spoke to by the name of Thembelihle in collections, she said se cant help me cause she's working from home. CELLC PLEASE ALLOCATE MY PAYMENT AND ALLOW ME TO CANCEL MY CONTRACT WITH. IVE NEVER SEEN SUCH *********** COMPANY.