CELLC

CellC ARE THE BIGGEST ******!!! I AM COMPLETELY DISGUSTED BY THEIR LACK OF SERVICE! THEY DO NOT EVEN DESERVE 1 STAR!

On the 6th of Aug I had a double debit order payment go off from my account, Capitec was experiencing some issues and resulted in them being offline for a few days. A few days later I went in to capitec to have ONE PAYMENT REVERSED AND LEFT THE OTHER OF COURSE! Shortly after, I started receiving emails and sms's saying that I am in arrears and need to make payment.

CONFUSED, I went in to CellC Greenacres and explained my dilemma and the gentleman checked on their systems and showed me that everything appeared to be up to date on their systems.... And so, the emails and sms's continued🙂 I was told that capitec was at fault and was given "proof" from cellc to hand over after capitec to show that they never received any payments.

The lady who helped me at capitec informed me that it shows the payment had infact gone through to Cellc and was not "hanging" as they said! I eventually went back in to capitec and had the 2nd payment reserved as well.

After I had done this, I made an EFT payment from my banking app directly into CellC's nedbank account which was R968 as I was charged extra for insufficient funds and late payment AFTER WHICH I INFACT ALREADY PAID THEM!!!!

Now according to CellC this payment also cannot be found AFTER I HAVE EMAILED PROOF OF EACH AND EVERY SINGLE PAYMENT UP UNTIL NOW.

I feel like I am dealing with *********** people who do not know or understand how to do their damn jobs!!!!

This is a new contract and I can assure you, you have most definitely LOST A CUSTOMER DUE TO ALL THIS!!! THIS HAS BEEN GOING ON FOR OVER A MONTH AND STILL I HAVE UNNECESSARY DEBIT ORDERS GOING OFF WHICH I NEED TO HAVE REVERSED THE WHOLE TIME.... AND GUESS WHAT, IT COST ME MONEY TO HAVE TO TAKE OFF WORK AND DRIVE AROUND AND HAVE PAYMENTS REVERSED BECAUSE YOU PEOPLE ARE INCAPABLE OF DOING YOUR JOBS, YES... I GET CHARGED FROM MY BANK FOR WACH AND EVERY DISPUTE AND FROM CELLC EVEN THOUGH MY PAYMENTS ARE UP TO DATE!!!

I CANNOT WAIT FOR THIS CONTRACT TO REACH IT'S END DATE SO THAT I CAN CANCEL AND NOT HAVE TO DEAL WITH YOUR INCOMPETENCE!!! I HAVE NEVER EXPERIENCED SUCH POOR SERVICE BEFORE!

I have now been in to CellC 4 times, I have sent numerous bank statements and each time I am told that my payments do not show or reflect.