1 reviews | Active since Apr 2025
CELLC
Good day , I would like to hear if anyone can assist me to take cellc for investigation. My contract expired in february 2025. I Did write a review here before about cellc , when they contacted me they informed me that i am paying for a 5 GB instead of 1 GB , I never agreed to this , my contract was dubble the ammount after my contract expired. So this company did deduct my money last month, I left it cause just want to get rid of cellc. Then they deducted money again this month May 2025 , I manage to reverse. Can I please get advice where to go so that my case can be investigated. i did not give permission or given a signature to agree for upgrades and overcharge for a contract (which where already paid for) . Please dont want cellc to contact me again , as they just give excuses and different stories.
Thank you for bringing this matter to our attention.
We sincerely regret the inconvenience and frustration you have experienced regarding the charges on your account and the handling of your contract. Please be assured that we take such concerns very seriously, and this is certainly not the level of service we strive to provide. The matter has been escalated to our support team for investigation. They will thoroughly assess the matter, including any unauthorized changes or deductions made after your contract expired. You will be contacted shortly with further assistance, or should any information be required.
Thank you for giving us the opportunity to address your concerns.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely regret the inconvenience and frustration you have experienced regarding the charges on your account and the handling of your contract. Please be assured that we take such concerns very seriously, and this is certainly not the level of service we strive to provide. The matter has been escalated to our support team for investigation. They will thoroughly assess the matter, including any unauthorized changes or deductions made after your contract expired. You will be contacted shortly with further assistance, or should any information be required.
Thank you for giving us the opportunity to address your concerns.
Regards,
Cell C | GN
