SM
Sponono M
1 reviews | Active since Oct 2021
24 Mar 2022, 10:20
CellC
I will never encourage any individual or business people to join CellC, their services are very very bad & their consultant are trained not to go an extra mile in assisting a customer. They have no clue about Customer Service and Customer care. They failed dismally to resolve my matter
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Replies (3)0
Replies (3)
Cell C's replyOfficial
24 Mar 2022, 12:00Hi Sponono
Thank you for contacting Cell C.
We regret to hear you say this. Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear you say this. Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
Cell C's reply24 Mar 2022, 12:00
Official
Hi Sponono
Thank you for contacting Cell C.
We regret to hear you say this. Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear you say this. Please provide us with the details of your query so that we can direct your query accordingly.
Regards
^MP
SM
Sponono M's updateReviewer Update
24 Mar 2022, 13:21Dear MP
I'm fed up to hear your Sorries, all that your consultants can do is to say sorry but they are not eager to assist the customer. My problem started on Sunday after i recharged twice from different banks but still your system was saying i don't airtime. I didn't know that being a prepaid customer it's sin at CellC, you are treated like a dog, you get inhuman treament. The worst part is every time you have to call 135 which takes you to contracts department after they verified everything they transfer you to Prepaid department and then the call drop/ cuts off and you start all over again, i did that more than 9 times. I even try to speak to the team leader who said there's nothing that they can do that's how the system works i must try 145 which doesn't exist. Yesterday you ask for my cell phone number and ID which i provided. My case number is ***. Your biggest problem and challenge is that you are working for your system your system is not working for you ànd you are not open to new ideas of addressing customer queries effectively and speedily
I'm fed up to hear your Sorries, all that your consultants can do is to say sorry but they are not eager to assist the customer. My problem started on Sunday after i recharged twice from different banks but still your system was saying i don't airtime. I didn't know that being a prepaid customer it's sin at CellC, you are treated like a dog, you get inhuman treament. The worst part is every time you have to call 135 which takes you to contracts department after they verified everything they transfer you to Prepaid department and then the call drop/ cuts off and you start all over again, i did that more than 9 times. I even try to speak to the team leader who said there's nothing that they can do that's how the system works i must try 145 which doesn't exist. Yesterday you ask for my cell phone number and ID which i provided. My case number is ***. Your biggest problem and challenge is that you are working for your system your system is not working for you ànd you are not open to new ideas of addressing customer queries effectively and speedily
SM
Sponono M's update24 Mar 2022, 13:21
Reviewer Update
Dear MP
I'm fed up to hear your Sorries, all that your consultants can do is to say sorry but they are not eager to assist the customer. My problem started on Sunday after i recharged twice from different banks but still your system was saying i don't airtime. I didn't know that being a prepaid customer it's sin at CellC, you are treated like a dog, you get inhuman treament. The worst part is every time you have to call 135 which takes you to contracts department after they verified everything they transfer you to Prepaid department and then the call drop/ cuts off and you start all over again, i did that more than 9 times. I even try to speak to the team leader who said there's nothing that they can do that's how the system works i must try 145 which doesn't exist. Yesterday you ask for my cell phone number and ID which i provided. My case number is ***. Your biggest problem and challenge is that you are working for your system your system is not working for you ànd you are not open to new ideas of addressing customer queries effectively and speedily
I'm fed up to hear your Sorries, all that your consultants can do is to say sorry but they are not eager to assist the customer. My problem started on Sunday after i recharged twice from different banks but still your system was saying i don't airtime. I didn't know that being a prepaid customer it's sin at CellC, you are treated like a dog, you get inhuman treament. The worst part is every time you have to call 135 which takes you to contracts department after they verified everything they transfer you to Prepaid department and then the call drop/ cuts off and you start all over again, i did that more than 9 times. I even try to speak to the team leader who said there's nothing that they can do that's how the system works i must try 145 which doesn't exist. Yesterday you ask for my cell phone number and ID which i provided. My case number is ***. Your biggest problem and challenge is that you are working for your system your system is not working for you ànd you are not open to new ideas of addressing customer queries effectively and speedily
Cell C's replyOfficial
24 Mar 2022, 14:50Our team will be in touch to provide assistance.
^MP
^MP
Cell C's reply24 Mar 2022, 14:50
Official
Our team will be in touch to provide assistance.
^MP
^MP