cellc

hi on the 24 th of march i bought airtime for me and my husbands new phones we got the monthe before i bouhgt via my fnb account and due to having new numbers made a mistake i imediatly phoned cellc where acustemer care worker told me she cant help me a technican is suposed to the the transfer to my numberi have to call at 8h00 i did and was told the number i used was inactive and suspended so they cant transfer i then called their headoffice and was told they will see what they can do and get back to me still waiting today i called them agian now they dont want to help at all my question if i recharged a number that was in use i would have understand but the number that was recharged is suspended as i was informed by custermer care therefore cell c got the money but didn't have to give any recharge to any number <br> <br> i feel this is unfair i lost 205 rand 55 airtime and 150 rand data at least they could have given 1 of them back <br> <br> mtn did this about 4 months ago for my mom they gave her her data bundel she bought <br> <br> if i have to measure their service delivery and customer satisfaction it would be negative 10