DD
Dylan D
1 reviews | Active since Dec 2017
25 Jun 2022, 00:23
Cellc
Can someone at cellc please tell me what is going on! Nobody gets back to me like you promised! Everytime I call I have to explain the whole story over and over again, then I get transferred to another department, get placed on hold and after holding on for hours I am still no closer to getting answers! Should I cancel my contract and go somewhere else?!
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Replies (2)
Cell C's replyOfficial
25 Jun 2022, 08:02Good day Dylan
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
Cell C's reply25 Jun 2022, 08:02
Official
Good day Dylan
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Please private message us a brief description of your query.
^NT
DD
Dylan D's updateReviewer Update
25 Jun 2022, 09:09I upgraded and was not happy with the upgrade, I wanted the A735g. I contacted cellc, they arranged the collection of the phone and it was tkasaken to cellc waterfall campus. The phone was assessed and approved. I was told I would get a call when the phone was assessed, nobody has called and the phone is still on my profile. See attached sms.
Dear valued Cell C Customer, The assessment on your device has been completed and has been approved as an OBF. Please contact or visit your point of booking for a replacement, if you have not received a replacement already. Your reference number is CCD443904
Dear valued Cell C Customer, The assessment on your device has been completed and has been approved as an OBF. Please contact or visit your point of booking for a replacement, if you have not received a replacement already. Your reference number is CCD443904
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Dylan D's update25 Jun 2022, 09:09
Reviewer Update
I upgraded and was not happy with the upgrade, I wanted the A735g. I contacted cellc, they arranged the collection of the phone and it was tkasaken to cellc waterfall campus. The phone was assessed and approved. I was told I would get a call when the phone was assessed, nobody has called and the phone is still on my profile. See attached sms.
Dear valued Cell C Customer, The assessment on your device has been completed and has been approved as an OBF. Please contact or visit your point of booking for a replacement, if you have not received a replacement already. Your reference number is CCD443904
Dear valued Cell C Customer, The assessment on your device has been completed and has been approved as an OBF. Please contact or visit your point of booking for a replacement, if you have not received a replacement already. Your reference number is CCD443904