CELL UNHAPPY WITH SERVICE GIVEN

i had a problem have a contract with cell c . My contract was paid with Cell C on the 25/10/2024 . As am asking for a paid up letter there said i must first cancel my contract their put me threw contract department cancelled my contract which i was told there cannot cancel my contract because it takes 30 days and the data there will giving on the 30th i must pay for it next month again . I wanted to know whose using this data my phone was ****** i reported it lost on 30/4/2024. Since then i am without a cell phone. i had no joy from Hollard insurance Cell C device insurance company . i filled up papers claiming kept asking me refill and submit i been doing it but still had no joy from them .I carried on paying my contract although I had no cell phone even data there up loading it on a phone what was lost . I tried to do a sim swap I was told that I never used the phone long time I cannot do a sim swap. I feel i had a raw ordeal with them been a royal customer paid up my account although my phone was ****** and was not getting any services from them as there check those contract numbers data was loaded on ****** phone and not used. My Agreement no is :*** cell number *** My Agreement no is : *** cell number***. This for both contract numbers I had with them My current number what I am using :*** My name is Annelie Burneese Van Schalkwyk Idenitity :*** address : 19 Begonia Street Dundee 3000 Email : ***

Please Help sort out this issue Hello Peter

Thanking You ABJ Van Schalkwyk