Cell surance claim: Episode 3

Yes this is my 3rd Hello Peter post: Let's start with a summary of previous events:<br> <br> 1) I went to a cell c store to start the claim process my ****** phone (I was ******)<br> 2) Cell C employee makes a mistake on claim form (He is human so I forgive this mistake)<br> 3) Get no feed back in weeks after I sent required to documents <br> 4) Post first Hello Peter compliant and finally get the claim process going<br> 5) Find out the data capturing was done incorrectly by the insurance people<br> 6) After about a week of no feed back, write 2nd Hello Peter complaint<br> 7) Get promised that the issue will be sorted out.<br> 8) After a week of promises not being kept, I write episode 3.<br> <br> Errors happen, but it should not effect your clients this negatively. How does one cell phone claim take two full months to be processed. Even with unforeseen mistakes, this is unacceptable. I wish I had chosen a different service provider, both for my cellphone contract and insurance. I am extremely upset by all this. Please do not call me to shut me up for another week. This time I want results.