Cell Surance

<p>When I upgraded my handset I wanted insurance agent in store told me there’s no way he will hold the line for 4hours to speak to a consultant. I said im okay with doing that on my own, I tried contacting the csurance and could not get through to them, I then took my struggle to twitter where cell c then managed to get an agent to contact me back. Insurance was activated a week later received confirmation email and policy number, first payment should of went off on the 28-06-2017 it did not happen I then took it to twitter again, to try find out what’s happening. An agent from cell c contacted to tell me they have escalated the matter. 3 days later I get a call from an agent that states my policy is there but it was never uploaded onto the system because finrite is no longer the insurance administrator for cell c. finally today an agent contacted me to get issue sorted and rectified. So if I did not ask questions and put in so much time no one was going to call me back to get the matter rectified really disappointed in the service I got.</p>