SN
Sphe N

1 reviews | Active since Jan 2021

22 Jan 2021, 13:51

CELL STOLE MY MONEY

I had a contract with this network carrier. I cancelled my account (which was a nightmare on its own) August 2020 and have subsequently been billed for no service rendered. I have tried numerous times to call into their call centers and that never solves anything, all they do is give you a bunch of excuses and beat around the bush. A company like cell c shouldn't be *****ing peoples monies, that's exactly what im going to call it now- THEFT - those charges are bogus and unsubstantiated. I couldn't believe I had to wait for an hour on the phone once because I asked for a supervisor and even after the hour of Holding they cut the call on me and had to go through the same nonsense with another person(CELLC HAS THE WORST CALL CENTER PERSONNEL).

Last person who I spoke to said exactly what all the previous people said- someone from the billing/accounts department will be calling you within 48 hours and I am still waiting for that call in January 2021(they are still billing me but I don't even have or use their service anymore not even as a prepaid customer.

I think Cell C takes its customers for granted, this behavior is exhibited by store personnel and call center personnel. if this is not resolved I will be suing the company for theft and unauthorized withdrawals from my account. None of those ********** activities have been addressed let alone corrected -Heaven forbid they actually lift a finger and return money they ***** from my account from August to January this year. I am LIVID, I am tired of the lies that they feed you on the phone just to get rid of you.

PAY BACK MY MONEY WITH ALL THE CHARGES THE BANK CHARGED ME FOR YOU *****ING MY MONEY FROM MY ACCOUNT. IM SICK AND TIRED OF THE RUN AROUND.

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Replies (1)
Cell C
Cell C's reply22 Jan 2021, 14:11
Official
Good day Sphe

Thank you for contacting us. 

Please accept our sincerest apologies as we look into this matter. 

^NT