Cell staff seem to de***** customers by taking contracts out without their permission!!

***** !! PLEASE BE AWARE

My father had been getting suspicious communications regarding an upgrade to his cellphone account. He called Cell C and reported , the agent advised him that they would be cancelling said upgrade and would flag the activity. Now a debit order is pending on his account for an amount of over R800. 2 cell phones were delivered to an address in phoenix, durban, which we don't live anywhere near there and is not the address on his account. Furthermore , they forever fail to update the security questions and make it impossible to get through over the phone. Tell me how the account holder cannot get through to his own account as your answers recorded are incorrect and your agents fail to rectify it each time, but *****sters easily get through and process contracts without the permission of the account holder! Now this elderly man needs to run around trying to get affidavits to get a process going . Who handed over the phones without positive ID? Who authorised the contract without him approving anything?? Why must he be penalised with that debit order coming out of his account until you people feel like getting up and assisting . Utter incompetence . *************. Seems like your staff has access to the systems and people's info and using it to de***** innocent old people!!! When a thing like this happens you aren't even going out of your way to assist, rather sending the customer on a wild goose chase of his own to get justice? No man. Do better. Contact me urgently to address this matter and reverse this *******.