1 reviews | Active since Jul 2018
I recently took out a contract for a router and data package with Cell C, to my shock today I found out after contacting the customer care line regarding an issue that the contract is not what I was led to believe by the initial agent who contacted me for the contract. Or this valuable information was omitted. I was sold on the fact that the contract was 20gb per month, neglected to be told that this is in fact split into half, 10gb anytime and 10 gb midnight. Had I know this it might have made the difference between signing up or not. So disappointed.
Good morning Christopher
We have requested one of our team members to listen to the call recordings and assist. Normally, if the total data is 40GB then it includes 20GB Anytime and 20GB Nite data then when the total is 20GB then the data includes 10GB Anytime and 10GB Nite data.
Do expect communication.
Regards
Cell C | PN
Best regards,
Good morning Christopher
We have requested one of our team members to listen to the call recordings and assist. Normally, if the total data is 40GB then it includes 20GB Anytime and 20GB Nite data then when the total is 20GB then the data includes 10GB Anytime and 10GB Nite data.
Do expect communication.
Regards
Cell C | PN
Best regards,
Theodorah could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Theodorah could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Theodorah confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Best regards,
Theodorah confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Best regards,
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