GV
Gareth V

1 reviews | Active since Aug 2023

01 Sept 2023, 11:59

Cell Sheeet 10 out of 10 for bad service and the rating is much more than they deserve

Just as I thought, if cell sheeeet did not get back after a week, and they never will never, and they stopped replying, and after a million of apologies I said it before it counts for nothing. They decided to charge my debit order date from the 25th as per my contract to the 24th if the 25th falls on a Sunday by sending me an SMS the 20th. I called cell sheeeet to say not to do it, but they went ahead anyway. A big thanks to Hello Peter for intervening, but it didn’t help. I don’t know how they can have a customer care centre if they don’t care about their loyal customers, and you give your cell phone number but once you get to one of the useless agents you must again give you cell number so why ask in the first place? Every day someone else has a complaint about cell sheeeet so it’s clear that they are prepared to do nothing. I am still waiting for the recordings of the 20th June,28th June, 5th July but this I will never get for obvious reasons. Next step would be to contact the Devi show or CheckPoint, only then and hopefully they will get their act together. Are you not ashamed with all the complaining on Hello Peter? Every day you are guaranteed new once. With tears in my eyes why don’t you close your call centre for a week and get more competent people where? That would be a starting point.

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Replies (5)
Cell C
Cell C's reply01 Sept 2023, 13:25
Official
Dear Gareth De Villiers,

Thank you for contacting us regarding your account.

We sincerely apologize for the issues you've faced with our service. We understand your frustration, and we want to resolve this for you. We have escalated the matter to our Team and can assure you that one of our friendly consultants will contact you to assist with resolution.

Regards,
^TN
GV
Gareth V's update06 Sept 2023, 08:54
Reviewer Update
Tell me why you ask me to show when my salary gets paid, and now you want my info before I get paid? I did show it to you on the inf you asked for on the bank statement that I sent!!
GV
Gareth V's update06 Sept 2023, 09:09
Reviewer Update
Must be another delay tactic from cell sheeeet side 🙄
GV
Gareth V's update07 Sept 2023, 08:29
Reviewer Update
Your support team must look properly as this was sent to you last week. Now they say they need to see the balance before that for what reason will that be as they can see my salary date very clearly?
GV
Gareth V's update07 Sept 2023, 11:32
Reviewer Update
My question is why do you want to see prior as the one sent you clearly showing?