GV
Gareth V
1 reviews | Active since Aug 2023
09 Sept 2023, 14:12
Cell sheeeet PLEASE STOP SENDING ME SMS AND DOING NOTHING ELSE
Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C can you please stop sending me this message the whole day long as you have not contacted me to begin with today. The only thing that you did this far is irritated the **** out of me with your *********** people that I have been speaking to to the last few weeks.
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Replies (5)
Cell C's replyOfficial
09 Sept 2023, 14:37Dear Gareth De Villiers,
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. As per latest feedback from our Team, you advised that you will send the proof of payment when you return to work next week by Monday of Tuesday. Please let us know once you have sent the proof of payment so that we can follow up on your query with our Team.
Regards
^GN
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. As per latest feedback from our Team, you advised that you will send the proof of payment when you return to work next week by Monday of Tuesday. Please let us know once you have sent the proof of payment so that we can follow up on your query with our Team.
Regards
^GN
Cell C's reply09 Sept 2023, 14:37
Official
Dear Gareth De Villiers,
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. As per latest feedback from our Team, you advised that you will send the proof of payment when you return to work next week by Monday of Tuesday. Please let us know once you have sent the proof of payment so that we can follow up on your query with our Team.
Regards
^GN
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. As per latest feedback from our Team, you advised that you will send the proof of payment when you return to work next week by Monday of Tuesday. Please let us know once you have sent the proof of payment so that we can follow up on your query with our Team.
Regards
^GN
GV
Gareth V's updateReviewer Update
09 Sept 2023, 18:56You are not answering my question yet again 😒 I get the same sms whole day, but I have not spoken to none of your agents today? Or do your system just send it for the hell of it to **** me off? If I did not speak to no one why are you sending me this?
GV
Gareth V's update09 Sept 2023, 18:56
Reviewer Update
You are not answering my question yet again 😒 I get the same sms whole day, but I have not spoken to none of your agents today? Or do your system just send it for the hell of it to **** me off? If I did not speak to no one why are you sending me this?
GV
Gareth V's updateReviewer Update
09 Sept 2023, 18:57Or is it to make your stats look good?
GV
Gareth V's update09 Sept 2023, 18:57
Reviewer Update
Or is it to make your stats look good?
GV
Gareth V's updateReviewer Update
10 Sept 2023, 17:23I guess that's all that cell sheeeet can do is to apologize 🤷 nothing else
GV
Gareth V's update10 Sept 2023, 17:23
Reviewer Update
I guess that's all that cell sheeeet can do is to apologize 🤷 nothing else
Cell C's replyOfficial
10 Sept 2023, 17:39Good day Gareth,
Thank you for the response.
Duplicate tickets were logged and due to your query being with the Social Media Team, these duplicate tickets were closed. When a ticket is closed, it automatically sends a survey to the number in question which is why you had been receiving the survey SMSs. Our Social Media Team has contacted you and an agreement was reached that the proof of payment would be sent for the Team to proceed.
We indeed owe you an apology for the inconvenience that these notifications have caused, we do understand that your query is not fully resolved and this has caused confusion.
Regards,
^TN
Thank you for the response.
Duplicate tickets were logged and due to your query being with the Social Media Team, these duplicate tickets were closed. When a ticket is closed, it automatically sends a survey to the number in question which is why you had been receiving the survey SMSs. Our Social Media Team has contacted you and an agreement was reached that the proof of payment would be sent for the Team to proceed.
We indeed owe you an apology for the inconvenience that these notifications have caused, we do understand that your query is not fully resolved and this has caused confusion.
Regards,
^TN
Cell C's reply10 Sept 2023, 17:39
Official
Good day Gareth,
Thank you for the response.
Duplicate tickets were logged and due to your query being with the Social Media Team, these duplicate tickets were closed. When a ticket is closed, it automatically sends a survey to the number in question which is why you had been receiving the survey SMSs. Our Social Media Team has contacted you and an agreement was reached that the proof of payment would be sent for the Team to proceed.
We indeed owe you an apology for the inconvenience that these notifications have caused, we do understand that your query is not fully resolved and this has caused confusion.
Regards,
^TN
Thank you for the response.
Duplicate tickets were logged and due to your query being with the Social Media Team, these duplicate tickets were closed. When a ticket is closed, it automatically sends a survey to the number in question which is why you had been receiving the survey SMSs. Our Social Media Team has contacted you and an agreement was reached that the proof of payment would be sent for the Team to proceed.
We indeed owe you an apology for the inconvenience that these notifications have caused, we do understand that your query is not fully resolved and this has caused confusion.
Regards,
^TN