bM
bridgette M

1 reviews | Active since Mar 2014

21 Nov 2015, 14:24

CELL SERVICE SUCKS

I received an sms saying that my cell c contract is about to be approved and I did not apply for any contract. I called the call centre(20 Nov) and spoke to a guy by the name of Siyanda who said that he will log a complaint with the back office to give me a call back( my number was not taken) the reference number he gave me is ***, I told him I cannot wait two working days to get this resolved and he put me through to the Sales Department.<br> <br> I was holding the line for 30 minutes with no answer I hung up and dialed again Lerato from customer care answered but hung up before I could even explain what I wanted, I called back and spoke to Fikile she transferred me again to the Sales Team and have been on hold for almost 20 minutes.<br> <br> I've been calling again today no one can assist me, so what must i do to get assistance from cell c<br> <br> Is this how you treat your customers, I had a contract with cell c which was paid up always on time, when I need help no one seems to assist how pathetic this is the worst service ever very embarrassing. <br> <br>

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Replies (1)
Cell C
Cell C's reply23 Nov 2015, 07:12
Official
Hello briglo,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,