BB
Babalwa B

1 reviews | Active since Jun 2016

17 Oct 2021, 17:45

Cell ********

I am absolutely disgusted by the service I have received from Cell C. Submitted an insurance claim more than a year ago, I have been sent from pillar to post with no resolution yet Cell C has continue to debit from my account for a device I reported lost a year ago.Cell C has just proved they are a bunch of ****** and ********** that milk their customers of their hard earned Money. I have been with Cell C for the longest of years, after being warned by friend and Family of their ****s. Imagine a full year of R850 for a year for a device I do not have, I am disgusted to have associated myself with Cell C, apart from that I have a second contract which them that was fully paid in February yet they still continue to deduct with the excuse I “did not cancel”. This is the worst network provider and absolutely regret my association with them after years of being a loyal customer.

0
Replies (3)
Cell C
Cell C's reply17 Oct 2021, 20:50
Official
Hi  Babalwa  

Thank you for contacting Cell C. 

Have you received feedback regarding the claim that you had submitted? 

Regards
^MP 

Best regards,

BB
Babalwa B's update17 Oct 2021, 21:22
Reviewer Update
Yes I did receive Feedback requesting a case number which I did not have, but had provided the incident number provided to me at the police station. When following up months later after multiple follow ups and callbacks I was promised but never took place I was advised that what I had provided was sufficient but the agent assisted me had gave me the incorrect information, one again a clear indication of incompetence!! My ID number and ticket number was requested, I provided it but didn't seem to make a difference as a year later I am still in the same position, without a device while Cell C continue to deduct from my bank without fail!! The ticket number 346308.
Cell C
Cell C's reply18 Oct 2021, 09:03
Official
Please accept our sincere apologies for the unpleasant service experienced.

The matter has been referred to our Social Media Team for further investigations.

Please expect a call soon.

^SM

Best regards,