Cell S complaint

Debit order for Cell C is R359 per month. This is debited from an account not often used.

Debit order was taken on 1 March, 1 April, 3 May and then apparently due to Cell C error only requested on 18 June. We did not know this and were not contacted when this late debit order did not go off. Debit order again went off on 1 July and enough money was left in the account for 1 Aug. However now they tried to double debit us and the R718 debit order failed and they contacted us. I went to Cell C at Newmarket and they gave me bank details which Nedbank said wasn’t for Cell C. I went back and another lady told me to pay at Pick and Pay and she didn’t know which details the other person gave me. She then updated the system with the payment. Today we receive a message that we owe another R359 but the gentleman refused to tell me for when and said it was fees (how is fees R359) he then said was tired of answering my question and put the phone down. If I owe I will pay but for which month .

Call was at 15h10 on 13/08. Do we just pay money we don’t know what we owe for, if they can’t confirm what for. He then threatened to switch of the service. I cannot wait for this contract to be over. In over 30 years I have never been treated like this by Vodacom.

What is so difficult in answering when I still owe you money from???????