tM
tozama M

1 reviews | Active since Jan 2016

01 Sept 2016, 09:02

CELL RUDENESS FOR YOU

<p>I have bee n offered a new contract from Cell C head office sales department, by Mr Tebogo. This guy has miled me and misinformed me on all levels.</p> <p>When I called Cell C Customer service and Upgrade departments, I encountered 2 rude agents , the one was Mr Teyiso, and the lady I spoke to from Upgrades her name starts with a "T" if you look at their systems.</p> <p>I have been sent from pillar to post by this network and im getting annoyed. I am sitting with 2 contracts of which one is on Epic (was never told about), now i hear i would be paying more than what i am supposed to be paying, i havent even had the liberty to use the phone yet, till i sort this thing out. It seems the people sitting behind these phones are uneducated and have no people s****s. They think we have money to play around with. if this is not sorted I am suing Cell C for trauma.</p>

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Replies (2)
Cell C
Cell C's reply01 Sept 2016, 09:17
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply06 Sept 2016, 12:26
Official

Maropeng could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN