RV
Riaan V
1 reviews | Active since Feb 2018
30 Aug 2024, 09:45
Cell phone upgrade
Beware when doing an upgrade with CellC. The contract amount which I signed for was R449 per month. Today R659 goes off my bank statement. When i contacted the store, which was helpful by the way, the salesman says i paid prorata for the month. This never gets mentioned while you're sitting there discussing the new deal. C'mon guys!!
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Cell C's replyOfficial
30 Aug 2024, 09:54Dear Riaan Vorster
Thank you for contacting Cell C
We’re sorry to hear about the confusion regarding your upgrade and the unexpected charges.
Prorata billing can indeed be a surprise if not clearly explained during the upgrade process. We understand how important it is for all terms and costs to be communicated transparently.
We’ve escalated your concern to our team for a detailed review. They will investigate the billing discrepancy and get back to you with a resolution.
Regards,
Cell C | MN
Thank you for contacting Cell C
We’re sorry to hear about the confusion regarding your upgrade and the unexpected charges.
Prorata billing can indeed be a surprise if not clearly explained during the upgrade process. We understand how important it is for all terms and costs to be communicated transparently.
We’ve escalated your concern to our team for a detailed review. They will investigate the billing discrepancy and get back to you with a resolution.
Regards,
Cell C | MN
Cell C's reply30 Aug 2024, 09:54
Official
Dear Riaan Vorster
Thank you for contacting Cell C
We’re sorry to hear about the confusion regarding your upgrade and the unexpected charges.
Prorata billing can indeed be a surprise if not clearly explained during the upgrade process. We understand how important it is for all terms and costs to be communicated transparently.
We’ve escalated your concern to our team for a detailed review. They will investigate the billing discrepancy and get back to you with a resolution.
Regards,
Cell C | MN
Thank you for contacting Cell C
We’re sorry to hear about the confusion regarding your upgrade and the unexpected charges.
Prorata billing can indeed be a surprise if not clearly explained during the upgrade process. We understand how important it is for all terms and costs to be communicated transparently.
We’ve escalated your concern to our team for a detailed review. They will investigate the billing discrepancy and get back to you with a resolution.
Regards,
Cell C | MN