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Yvette E

1 reviews | Active since Dec 2021

30 Dec 2021, 11:53

Cell phone uograde Cell C

am trying to upgrade a contract I have had for almost 4 years now. I am currently under debt review, and now Cell C is declining my request to upgrade. They upgraded this contract before while I was under debt review, so I do not know what the issue is now. I have never missed a payment. When you call the call centre all they can tell me is that I am due for an upgrade. You cannot phone the acquisitions department directly so nobody can actually explain to you why this is done. Your cellphone contract is not part of the debt review contract as you put it in as your monthly expenses. As I explained I have never missed a debit order and Cell V is discriminating against people that are under debt review. This is no way to treat a loyal customer and also not fair.

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Replies (7)
Cell C
Cell C's reply30 Dec 2021, 13:34
Official
Good Yvette 

Thank you for contacting us. 

We would like to look into this and advise. 

Please respond with your ID number via private reply. 

^YM 


Best regards,

YE
Yvette E's update30 Dec 2021, 16:55
Reviewer Update
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Cell C
Cell C's reply30 Dec 2021, 17:52
Official
Our team will be in touch. 

^MP 

Best regards,

YE
Yvette E's update10 Jan 2022, 09:17
Reviewer Update
A agent by the name of Tebogo Khana of Cell C contacted me on 30 December regarding my complain. He asked for certain documents which I did send to him. Today is the 10th and no feedback again. He is also not replying to my emails.

Cell C what is going on. All Im asking for is a upgrade. Tebogo offered me a Pinnacle 3gig month to month contract with no new device. I was happy with that. My monthly payment is also reducing by 50%. Dont understand what the issue is here as there is no risk for them. You pay in advance. They dont loose anything.

Please can I get some feedback

Thank you

Yvette Erasmus

YE
Yvette E's update14 Jan 2022, 08:33
Reviewer Update
Cell C is still not willing to assist me with a upgrade. Ive send them letters from my creditors and Debt Rescue confirming that all my accounts was settled. Debt Rescue also confirmed that they are in the process of issuing my clearence certificates. This is still not good enough for them. You also cant speak to a manager to discuss this. They are always to busy or not available to speak to a customer. Cell C does not care about loyal customers.

This just shows me again that Cell C does discriminate against customers that is under debt review.

Thank you
YE
Yvette E's update14 Jan 2022, 12:56
Reviewer Update
Cell C is still not willing to assist me with a upgrade. Ive send them letters from my creditors and Debt Rescue confirming that all my accounts was settled. Debt Rescue also confirmed that they are in the process of issuing my  clearence certificates. This is still not good enough for them. You also cant speak to a manager to discuss this. They are always to busy or not available to speak to a customer. Cell C does not care about loyal customers.

This just shows me again that Cell C does discriminate against customers that is under debt review.

Thank you
YE
Yvette E's update14 Jan 2022, 12:57
Reviewer Update
Cell C is still not willing to assist me with a upgrade. Ive send them letters from my creditors and Debt Rescue confirming that all my accounts was settled. Debt Rescue also confirmed that they are in the process of issuing my clearence certificates. This is still not good enough for them. You also cant speak to a manager to discuss this. They are always to busy or not available to speak to a customer. Cell C does not care about loyal customers.

This just shows me again that Cell C does discriminate against customers that is under debt review.

Thank you