Cell phone services disconnected

I called in day before yesterday regarding an SMS I received stating my debit order was not received …. I have had this contract for a good few months now and debits orders have been going off my account every month without any issues. This month no debit order is processed. The consultant assured me she would resubmit the debit order for yesterday, still nothing went off … I got SMS’s again yesterday and today stating my services will be disconnected

All this time there is more than sufficient funds available in my account for debiting. I called in again today and spoke to the manager she reassured me that everything was in order and the previous consultant in error did not submit the debit order through and that the debit would be processed tomorrow morning and that I shouldn’t be concerned about my line been disconnected as that would never happen …. Not even 30 minutes later my line has been disconnected !!