Cell phone sent in for Repairs

Good day,<br> <br> On the 28/06/2015 i took my phone in for Repairs at the Cell C branch at Forest hill Mall in Centurion, I have been calling CSURANCE to find out if the phone has been received because i have not yet received any feedback regards to my phone.<br> <br> I have been advised that my phone was not logged for repairs and i should contact the Cell C repairs for a CLA number, of which i did a week ago and the consultant advised that the consulant at the mall branch should be the one contacting.<br> <br> I phone again last week , and still the same story from csurance for me to get a CLA number, then i call the Cell C repairs then i hold forever.<br> <br> Its almost 3 weeks no response or feedback on my phone , Please be advised that i want my phone fixed or replaced by friday. and i dont care how u gonna do that but i need my phone. i have been paying the insurance since 2013 without hustles and today that s the thanks i get when i need ur services?<br> <br> insurance number: CC/FIN/3785<br> Phone model: Blackberry Z10<br> <br> Regards,<br> Melita Masedi<br> ***