1 reviews | Active since Sept 2021
Cell phone repairs....lost phone
I booked my cell phone in for repairs at the Cell C store and received a sms confirmation. The sales consultant at Cell C gave me the number of the insurance, because apparently they would give me a quotation after they were done checking the damage to the phone. This was on the 28 August 2023. I was advised to call on the 2 September 2023. Unfortunately when I called, I was informed that the technicians don't work on a Saturday. On Monday 4 September 2023, when I called back, the insurance didn't received my phone. On Tuesday 5 September 2023, I have discovered that the insurance don't know where the phone is, because on their system it showed the courier service for collection was canceled.
I called the Cell C store, they gave me a tracking number, and I called the insurance again but they couldn't help me. The insurance consultant told me I must go back to the store and asked them what happened to my phone. I explained that I work long hours and won't be able to go to the store during the week. The sales consultant at the store called me a day later to say the insurance found the phone.
I called the insurance today, because no one is calling me to say whether the phone will be repaired or what is the following steps in the process. To my disappointment the consultant told me the same story.... that the courier service was canceled and they don't have the phone.
When I asked whether the consultants are making notes when I am calling to enquiry about the phone, she responded and said no. Then I asked to talk to her supervisor, I was put on hold, when she returned, she said her supervisor went home and dropped the called.
I am very disappointed and frustrated with how my issue is being handled. When I call the store, they confirmed that the device was handed over to the courier service and that they can see on their tracking reports that it was handed over to Cell C insurance. When I call the insurance, the courier service was canceled.
To say that I am disappointed, angry, is putting it very lightly.
I hope using this platform will yield results
We're sorry to hear of the service and the inconvenience you have received from us thus far.
We have received your review regarding your lost booked in device .
Please advise the name of the store the device was booked , Please also private your ID number. So we can investigate the matter .
Regards
NH
We're sorry to hear of the service and the inconvenience you have received from us thus far.
We have received your review regarding your lost booked in device .
Please advise the name of the store the device was booked , Please also private your ID number. So we can investigate the matter .
Regards
NH
The Grove Mall
***
Thank you
Kind regards
The Grove Mall
***
Thank you
Kind regards
I wish I could express my disappointment in Afrikaans......A s a client of Cell C I feel disappointed, angry and used. As I have stated in my first compliant on this platform - my issue is not resolved, on this day 27 September 2023. Almost a month later. I am a loyal customer of Cell C, never missing payment, didn't claim for the mentioned phone before, and this is the treatment I am getting from Cell C. Word van bakboord na stuurboord toe gestuur!
The latest respond from Cell C repairs was that they have send my phone back to the Cell C store at The Grove Mall. The store inform me that the phone is not fixed.
May I very kindly, very politely ask that the matter be resolved by the 6 October 2023, either a repaired phone or a new phone. Please do not call me, please do not ask me to get my damage phone back. Repairs and or the insurance can do the honors and go and collet it themselves.
I believe if Cell C know my banking details for payment, then they have my physical and work address as well. Please let the courier call me when they have either my fixed phone or new phone for delivery. And they can send a sms as well, just in case I miss their call. I will have my identity document with me for verification.
Do not call me during my working hours, I am extremely busy - I won't be able to take your calls, I want my phone, not any other explanations and excuses.
Hope I will receive positive response.
I wish I could express my disappointment in Afrikaans......A s a client of Cell C I feel disappointed, angry and used. As I have stated in my first compliant on this platform - my issue is not resolved, on this day 27 September 2023. Almost a month later. I am a loyal customer of Cell C, never missing payment, didn't claim for the mentioned phone before, and this is the treatment I am getting from Cell C. Word van bakboord na stuurboord toe gestuur!
The latest respond from Cell C repairs was that they have send my phone back to the Cell C store at The Grove Mall. The store inform me that the phone is not fixed.
May I very kindly, very politely ask that the matter be resolved by the 6 October 2023, either a repaired phone or a new phone. Please do not call me, please do not ask me to get my damage phone back. Repairs and or the insurance can do the honors and go and collet it themselves.
I believe if Cell C know my banking details for payment, then they have my physical and work address as well. Please let the courier call me when they have either my fixed phone or new phone for delivery. And they can send a sms as well, just in case I miss their call. I will have my identity document with me for verification.
Do not call me during my working hours, I am extremely busy - I won't be able to take your calls, I want my phone, not any other explanations and excuses.
Hope I will receive positive response.
Thank you for reaching out to us regarding your device.
We understand your frustration, and we apologize for falling short of your expectations. We have referred the matter through to a manager as we acknowledge that you should not be struggling with this. The manager will ensure that this issue is resolved timeously and efficiently.
Regards,
^TN
Thank you for reaching out to us regarding your device.
We understand your frustration, and we apologize for falling short of your expectations. We have referred the matter through to a manager as we acknowledge that you should not be struggling with this. The manager will ensure that this issue is resolved timeously and efficiently.
Regards,
^TN