KM
Keenen M
1 reviews | Active since May 2015
31 Aug 2022, 08:13
Cell phone number *** / Courier It Waybill Number CELLC***2
I had processed an upgrade with Cell C Direct on 27/07/2022, to date, 31/08/2022, I still have not had my upgraded device delivered. More than 1 month later, don't know if I ever will receive my upgrade parcel
I have made several calls to Cell C to follow up, this after holding on for up to 15 minutes to speak to an agent. Been advised that the device is with the courier company, Courier It, Waybill number CELLC***2. I have made several calls and sent several emails to the courier company and even tried to arrange that I collect the parcel from them, no resolution received on the matter.
Please can somebody contact me and finalize the delivery urgently?
Helpful (0)
Replies (8)0
Replies (8)KM
Keenen M's updateReviewer Update
31 Aug 2022, 10:49Can you please confirm the delivery address
KM
Keenen M's update31 Aug 2022, 10:49
Reviewer Update
Can you please confirm the delivery address
KM
Keenen M's updateReviewer Update
31 Aug 2022, 13:51Thats just the problem now. Please check your call records. I had called to your call centre last week and advised that I will not be at home address Monday to Wednesday this week as I will be at my office 22 Oxford Road Parktown Johannesburg.
I would appreciate it if the delivery can be done TODAY at my office. I am here until 15:30. Should this not be done TODAY, I will have no other option but to cancel by business with Cell C as this is now 1 month outstretched and grossly unacceptable. Please be reminded of the fact that the contract upgrade done 27/07/2022, today being 31/08/2022.
Maybe trying giving me a call??
I would appreciate it if the delivery can be done TODAY at my office. I am here until 15:30. Should this not be done TODAY, I will have no other option but to cancel by business with Cell C as this is now 1 month outstretched and grossly unacceptable. Please be reminded of the fact that the contract upgrade done 27/07/2022, today being 31/08/2022.
Maybe trying giving me a call??
KM
Keenen M's update31 Aug 2022, 13:51
Reviewer Update
Thats just the problem now. Please check your call records. I had called to your call centre last week and advised that I will not be at home address Monday to Wednesday this week as I will be at my office 22 Oxford Road Parktown Johannesburg.
I would appreciate it if the delivery can be done TODAY at my office. I am here until 15:30. Should this not be done TODAY, I will have no other option but to cancel by business with Cell C as this is now 1 month outstretched and grossly unacceptable. Please be reminded of the fact that the contract upgrade done 27/07/2022, today being 31/08/2022.
Maybe trying giving me a call??
I would appreciate it if the delivery can be done TODAY at my office. I am here until 15:30. Should this not be done TODAY, I will have no other option but to cancel by business with Cell C as this is now 1 month outstretched and grossly unacceptable. Please be reminded of the fact that the contract upgrade done 27/07/2022, today being 31/08/2022.
Maybe trying giving me a call??
KM
Keenen M's updateReviewer Update
31 Aug 2022, 15:18Do you know when you will be in touch to help?? My phone hasn't rung as yet. Even after requesting that you call me at 13:51. it is now 15:17.... But then again, seems like everything takes a "lifetime" with Cell C... I begin thing that a trip to the dentist is more pleasurable than an interaction with Cell C
KM
Keenen M's update31 Aug 2022, 15:18
Reviewer Update
Do you know when you will be in touch to help?? My phone hasn't rung as yet. Even after requesting that you call me at 13:51. it is now 15:17.... But then again, seems like everything takes a "lifetime" with Cell C... I begin thing that a trip to the dentist is more pleasurable than an interaction with Cell C
KM
Keenen M's updateReviewer Update
01 Sept 2022, 07:14 Good morning Please note that I am not at the office today (22 Oxford Road Parktown). But rather am at home (Unit 3 Forest Acres Penguin Street Wilgespruit/Wilgeheuwel). Just in case, by some miracle, you would chose to FINALLY deliver.
KM
Keenen M's update01 Sept 2022, 07:14
Reviewer Update
Good morning Please note that I am not at the office today (22 Oxford Road Parktown). But rather am at home (Unit 3 Forest Acres Penguin Street Wilgespruit/Wilgeheuwel). Just in case, by some miracle, you would chose to FINALLY deliver.
KM
Keenen M's updateReviewer Update
02 Sept 2022, 06:59Yes it was delivered. And that on the 01/09/2022, after the upgrade was processed and agreed 27/07/2022, more than 1 month later. Is this an acceptable standard by CellC?
KM
Keenen M's update02 Sept 2022, 06:59
Reviewer Update
Yes it was delivered. And that on the 01/09/2022, after the upgrade was processed and agreed 27/07/2022, more than 1 month later. Is this an acceptable standard by CellC?
KM
Keenen M's updateReviewer Update
05 Sept 2022, 07:43The question is why would Cell C want to sell a product that they didn't have stock of? it doesn't make sense to me.
Please also check how many times I had requested for a call to be made to me. To date, I still haven't received a call. Customer experience is highly compromised in this regard.
Can somebody, anybody please answer how is Cell C going to make up for this disappointed they have caused?
Please also check how many times I had requested for a call to be made to me. To date, I still haven't received a call. Customer experience is highly compromised in this regard.
Can somebody, anybody please answer how is Cell C going to make up for this disappointed they have caused?
KM
Keenen M's update05 Sept 2022, 07:43
Reviewer Update
The question is why would Cell C want to sell a product that they didn't have stock of? it doesn't make sense to me.
Please also check how many times I had requested for a call to be made to me. To date, I still haven't received a call. Customer experience is highly compromised in this regard.
Can somebody, anybody please answer how is Cell C going to make up for this disappointed they have caused?
Please also check how many times I had requested for a call to be made to me. To date, I still haven't received a call. Customer experience is highly compromised in this regard.
Can somebody, anybody please answer how is Cell C going to make up for this disappointed they have caused?
KM
Keenen M's updateReviewer Update
05 Sept 2022, 08:44Again, another question not answered... #PAINFULLEXPERICE... #CUSTOMEREXPERIENCECOMPROMISED
KM
Keenen M's update05 Sept 2022, 08:44
Reviewer Update
Again, another question not answered... #PAINFULLEXPERICE... #CUSTOMEREXPERIENCECOMPROMISED
KM
Keenen M's updateReviewer Update
12 Sept 2022, 06:45I am not convinced by that statement. For the fact that I still haven't received a call even after several requests for a call. Definitely one of the worst customer experiences I have ever had
KM
Keenen M's update12 Sept 2022, 06:45
Reviewer Update
I am not convinced by that statement. For the fact that I still haven't received a call even after several requests for a call. Definitely one of the worst customer experiences I have ever had